Smoke and Leaf Terms and Conditions

CIGARS ON SMOKEANDLEAF.COM ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 21.

Prices on smokeandleaf.com are subject to change without notice. Smoke And Leaf (SL) is not responsible for typographical errors. Special orders for related merchandise can be filled upon request. SL reserves the right to reject any order for any reason, and our website has a minimum order of $25. Orders made for less than $25 will not be filled. No order shall be binding at SL until it is accepted via Email/phone confirmation. Items may be purchased from this website using a valid credit or debit card for payment, by a person 21 years of age or older. Shipping of items is completed by UPS or USPS. Items must be shipped to a valid address, signature may be required. These terms and conditions of sale and the transactions contemplated thereby are governed solely by the laws of the State of Arizona, and any and all claims related thereto must be brought and finally resolved solely in the courts of the State of North Carolina. By placing an order, you agree to all terms and conditions.

Why does Smoke and Leaf require that you verify your age?

As per FDA regulations, SL is required to ensure that we do not sell our products to anyone under the age of 21*. In order to verify our customer’s ages, as well as to protect them from fraud, require a every person who enters the site to input their date of birth, set their date of birth in the ‘account setup’. Furthermore, we reserve the right to verify ages by checking orders manually via phone confirmation with a Driver’s License number and background check.

SECURITY

We guarantee that every transaction you make at SL will be 100% safe. Our secure server software (SSL) is the best available, and works 24/7 to protect your information from fraud or hacking. Your personal information is encrypted, including credit card number, name and address, so that it cannot be read as the information travels over the Internet. We use all of the cutting edge technology on this website for the safety of our customer. Our customer’s information is as important to us as it is to them and we take extra effort to guarantee your transaction’s safety and this commitment.

PRIVACY

The information we collect will be used to notify customers about updates to our website and periodic specials. We do not share any customer information with other organizations for any purpose.


LIGHTERS

Due to federal regulations lighters cannot be shipped with butane. All lighters are shipped empty. Lighters purchased on smokeandleaf.com with a 30 day replacement policy. After 30 days, warranty issues must be completed with the ligther manufacturer.

Domestic & International Shipping notice:

Domestic Shipments

* Free domestic shipping is available on orders over $79.99, which are shipping inside the US. The ‘Free Shipping’ option must be selected when you check out for your shipping to be free.
* Orders are processed each day at 8:00 AM (MST). Orders placed before this time will be shipped on the same day.
* Shipping time approximations are based on actual shipping times, which begin when a package is accepted by our shipper and leaves our facility. Shipping times do not include order processing time.
* “Lightning Fast Shipping” refers to the amount of time it takes for the package to arrive at its destination after it leaves our facility. It does not refer to processing time.
* If an order appears to be lost or stolen, we first recommend contacting your local post office with a tracking number. If further assistance is needed please check the ‘disclaimer’ section of these Terms and Conditions.
* When you check out, you will be offered shipping options based on the weight of the items in your cart. If your cart items weight less than 1 lb. (combined) you will be offered ‘Rock Star Shipping’, which is our most affordable option. If your items weigh more than 1 lb. You will have access to lightning fast shipping, which is slightly more expensive. If you are placing an order for Domestic Shipping and you are spending over $79.99, you will be offered free shipping. However, you will need to select free shipping as your shipping option before you checkout.

International Shipments

**For Australia, Canada, and United Kingdom Customers

* Free shipping offers do not include any orders being shipped to addresses outside of the United States.
* To provide the most reliable service possible, orders shipped to these countries will be declared as cigars (providing relevant details about weight and cost).
* All packages are correctly declared with the contents of the order. Duties assessed at the border are the responsibility of the customer.
* VERY IMPORTANT: Customs in each country will most likely assess Duties and Fees based on the county’s laws. These fees are in addition to the cost of purchase and shipping. If the duties and fees are rejected by the customer, the order will be shipped back to Smoke and Leaf. (continue reading for more details on rejected international orders)
* Even if there are no tobacco restrictions in your country, it is possible that customs will still refuse the shipment. In the event that a shipment is refused, it will be returned to Smoke and Leaf After the order is received by SL, the customer may be given the option to pay to reship the order or receive a refund. Refunds will be processed minus a 25% restocking fee on the order total + any additional shipping fees that may occur through the return shipping process.
* All orders are ship via USPS (United States Postal Service); delivery times may vary due to Customs inspections.
* International orders are considered delivered when they reach the country’s border.
* Once an international order reaches the border of the delivery country, it is considered delivered, and it is the responsibility of the customer to work with their local customs officials to clear any conditions required to achieve delivery at the final destination.

International Orders Using 3rd Party Reshipping Facilities
At Smoke and Leaf we are happy to serve international customers who use 3rd party reshipping facilities. However, due to the increased risk of fraud associated with these services, we have implemented the following policies to ensure secure transactions and protect both our business and our customers:

1. Initial Order Limit:
Your first order using a reshipping facility is limited to $85. This limit is in place to minimize potential exposure to fraudulent chargebacks while allowing you to take advantage of our free shipping offer.
2. 90-Day Waiting Period:
After your initial order, a 90-day waiting period applies before you can place additional orders. During this time, it’s crucial that no chargebacks or payment disputes occur.
3. Same Payment Method and Reshipping Facility:
Once approved, you must continue using the same payment method and reshipping facility/company for future orders. If your payment method expires, we will reverify a new payment method after 6 months of your initial approval. If you change your reshipping facility, please notify us to avoid any delays in processing future orders.
4. Chargebacks:
If a chargeback or payment dispute occurs during the 90-day waiting period, Smoke and Leaf will no longer offer services to that customer. This applies regardless of whether the chargeback results from fraud or customer dissatisfaction.
5. ID Verification:
To protect against fraud, ID verification is required. You must provide a copy of your ID that matches the billing information on the credit card used for your order.
6. Order Frequency Monitoring:
Once approved, you can place orders without restriction. However, if you place orders more frequently than once per month, we may temporarily hold your order for verification to ensure the validity of the charges.
7. Account Approval Notification:
After the 90-day waiting period, and provided no chargebacks have occurred, you will receive a notification confirming that your account is approved for regular ordering with your reshipping facility.

Disclaimers

We reserve the right to cancel and fully refund any order for any reason. This includes but is not limited to pricing glitches, inaccurately described items, incorrectly coded promotional coupons, typographical errors, and honest mistakes. It is our policy, within reasonable action, accommodate any customer that was offended in such case in an amicable solution, but sometimes we simply can’t ship in this situation.

Purchases are based on the information contained within product titles, descriptions, and pricing. Images may not depict the exact size, quantity, blend, etc of the cigars that are included in a particular purchase option.
While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.

Samplers – In samplers that include cigars from different brands we reserve the right to substitute any cigar with equal or higher value. We substitute the same cigar of a different size, but occasionally a different cigar will be included.
Orders marked ‘Delivered’ – Once an order is marked delivered by our shipping partner, it is considered completed. If there is an issue with a delivered order (i.e. lost or stolen) the customer will need to, within 72 hours of delivery, file a police report, get an officer name, get contact information for the police station, and retrieve the police file number. These items must be submitted to our customer service team to assist in investigating and determining whether the reshipment of the order is warranted.

Packaging – We consider the box or bundle that cigars arrive in as packaging. Packaging may be altered or reduced based on availability.

Rewards Points – Redeemed rewards points are converted into coupon codes. These codes generated from redeemed rewards points are considered promotions. As such, rewards points can not be used in conjunction with promotions that exclude other promotions. We are unable to refund prepaid debit / credit cards.